Operator-Serese Wiehardt CEO
101 Furr Street, Fayette
660-248-2100 (toll free 866-748-2100)
How long have you been in business in the Boonslick area?
Hometown Homecare has been in business for over 47 years. We started as Howard County Home Health in April of 1968. In 2013, we changed our “doing business as” name to Hometown Homecare to better reflect our services and the care we provide.
Tell us a little bit about your business?
Hometown Homecare is a private, independent, free-standing, non-profit corporation. We provide home health, hospice, and private duty services to Howard County, most of Chariton and Cooper counties as well as portions of Boone, Randolph and Saline counties.
Our Mission is “To provide skilled compassionate care, keeping the patient at the heart of our services”.
We currently offer many services in the three areas of our business. Services are tailored towards the patient’s need. Our home health services provides skilled nursing with more technical aspects of care including wound management and IV medication administration, physical therapy, occupational therapy, speech therapy, medical social work, home health aide care, and much more.
Hospice care is for those whose doctor has determined that they are in the end stages of their life and is about providing a full slate of professional services, whether to patients in their own homes, their loved ones’ homes, or in a facility, to provide comfort and to help them to have the very best life possible for every remaining moment of their life.
Our private duty services are also tailor-made for the person we are caring for and can include anything from personal aide care to household chores or sitter/respite services so the loved-one can get a break from constant care-giving. Private duty services can also include transportation, such as to doctor’s appointments.
How would you compare the business when it first began to now?
The services have changed dramatically since 1968, in part due to changes in Medicare regulations, which is the primary insurance for services. In the early days of home care, the scope of care was very limited, the agency did not provide therapy or social work services and was only offering home health services. At that time, hospice was not a benefit of the Medicare program in the United States. In 1979, there were six employees and there are now around 50 employees. We offer a full range of home health, hospice and private duty services now. We have an electronic clinical record system and utilize a complex computer system when the visit notes and orders in the early days were hand written or typed. Huge advances have occurred during this time period.
What are some of your secrets in running a business in this area?
Place the patients first and our staff a close second. Have highly professional and skilled staff who have a heart for serving their neighbors, friends, and community, those who believe in caring for others above their own needs at times, and firmly believe in working together as a team.
Tell us a little bit about your employees?
We currently have nearly 50 employees. Our employees all live within our service area and many are very involved in their local communities through church, civic clubs and other community organizations. They believe in the communities that they live in! Our agency merged with Cooper County Hospital Home Health Agency in 2014 and three of our current employees were long-time employees of this agency. They’ve proven to be an invaluable asset to our staff and especially to the patients that we care for. A number of our staff have been employed by the agency for 20-30 years, which speaks to their commitment to the agency and those we serve.
What are your future endeavors?
Our agency has gone through a great many changes and this has resulted in an evaluation of all process and an improvement in many areas of agency operations. Once we complete this process, we will then strategize for what other related areas would benefit our patients and the communities we serve.
What advice would you give to businesses that are just beginning in this area?
Immerse yourselves into the regulations very thoroughly and know them very well before venturing into the home care business. The amount of regulations that govern home care is so extensive, it makes operating an agency very challenging. Be certain that you understand the full spectrum of regulations before embarking on this path. It is best to have considerable experience in the home care world before beginning a new agency.
What motivates you to continue this business endeavor?
We are passionate about serving our community and providing care to our friends and neighbors. We want to be sure our communities have a reliable, caring company which has small town values, to care for our citizens.
How do you want your business to be known throughout the community?
We want to be known as your hometown home health provider, but also as one which has highly professional staff and offers the very same services as those from metropolitan areas. We want to be known as your local company which is here to provide services to you and your loved ones.
Is there anything you would like to add?
Remember that you have a choice of who will be providing your home health, hospice, and private duty services. Be sure to ask for your Hometown Homecare friends and neighbors. Thank you to everyone who has used our services and helped us spread the word about our agency. We are passionate about serving you, our family, neighbors and friends!